Cassandra A. Merry, RHIA

cassandra.merry@gmail.com

206.799.3722

Work Experience

Seattle Children's Hospital, Seattle WA                                                                                                               2012 to Present

Credentialing Data Analyst: Medical Staff Services Department

• Initiated and implemented use of Tableau within the department and developed process-specific dashboards for senior management and Medical Staff Office administrators

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• Redesigned current report models and standards to increase visibility of processes, improving data quality and reducing time to complete regular reports by 50%

• Designed dashboards and presentation materials for the annual U.S. News Best Children’s Hospitals report

• Partnered with Contractor & Payor Relations and the Children’s University Medical Group to consolidate billing process

  • Ensured that Contractor & Payor Relations was able to utilize MSOW for all data storage, processes and exports

  • Reduced time to complete and submit provider profiles by 50% resulting in faster payor approval rate and decreased waiting time for providers to be contracted with insurance payers as well as fewer denied claims

  • Decreased time required to develop quarterly provider roster by 75% enabling department to send roster to insurance payers at monthly intervals and fulfilling delegated agreements

• Responsible for the design and development of department specific Ad-Hoc reports across SCH organization

  • Including but not limited to: Contractor & Payor Relations, Children’s University Medical Group, Transcription, Transportation, Finance, Marketing and Communications, CIS, EPIC, LOE, and HRIS

• Ensured that Ad-Hoc reports addressed the customer specific needs with accurate data and timely turnaround

• Developed user-specific MSOW training materials and conducted training sessions for new users based on job function and individual skill level

• Collaborated with Morrissey to customize SCH MSOW platform to ensure interoperability of upgrades with current process, operations and downstream system requirements

• Guaranteed the security of information within MSOW and ensure reliability, accuracy, and integrity of system data programs and reporting functions

Group Health Cooperation, Seattle WA                                                                                                                 2011 to 2012

Release of Information Specialist and Team Lead

• Maintained multiplatform patient database and information reconciliation systems

• Worked with the Health Information Exchange System redesign team as the ROI System Material Expert

• Developed and implemented contingency plans to ensure HIPAA compliance and federal regulations were met

Professional Organizations

Seattle Health Information Management Association                                                                                           2011 to Present

2014 President Elect, Technology Committee Chair and Membership Coordinator

• Redesigned, developed, and maintained the organization’s website

• Streamlined electronic communication among board members and association members

• Developed web-based member data-entry application; implemented process for automatic member data collection

• Implemented systems for secure handling of EFT, resulting in a 25% annual increase of association revenue

Working Student Experience

University of Washington: Student Projects

Virginia Mason and West Seattle Natural Medicine, Seattle WA                                                                          2011

Process Analyst

• Reviewed current state of organizations EHR Clinical Documentation Process to determine explanation for shortcomings

• Compiled recommendations for improvements based on industry best practices as well as clinic and stakeholder needs

• Developed process improvements based on industry best standards, clinical needs and federal regulations

  • Presented findings to clinic staff for approval and assisted with process implementation

Sound Mental Health, Seattle WA                                                                                                                           2011

Data Analysis of Patient Satisfaction Survey

• Reviewed patient satisfaction survey results for over 300 patients

• Cleaned and formatted data to be stored in an Accesses Database for future query and reporting purposes

• Developed query’s and metrics to determine patient satisfaction in context of organization’s annual goals

  • Presented outcomes to organizational heads and the University of Washington School of Public Health

University of Washington Allergy and Infectious Disease, Seattle WA                                                                2010

Grant Writing and Administrative Assistant

• Constructed spreadsheets for analysis of budget allocation specific to each department grant

• Initiated and lead redevelopment of the internal database to better meet security and accessibility needs

Nanny and Childcare Assistant, Seattle WA                                                                                                          2008 to 2010

Grainger Industrial Supplies, Bothell WA                                                                                                               2004 to 2006

Patient Care Experience

Northshore Family Practice, Kenmore WA                                                                                                             2004

Certified Nursing Assistant

• Conducted patient intake and vitals, scheduling and pre-approval with insurance companies

Harborview Medical Center: ER-Radiology and BICU, Seattle WA                                                                      2003

Certified Nursing Assistant, Volunteer

• Responsible for collecting patient vitals and patient transportation throughout the facility

• Assisted with patient feeding based on individual requirements for care prescribed by nursing staff

• Aided charge nurse and attending providers with bandage removal and reapplication for burn patients